USA Symposium
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USA 2017
May 31 - June 1
Washington, DC
our theme this year
Digital Innovation
The Women in Payments® Symposium program includes keynote presentations, executive panel discussions, and breakout sessions that provide powerful and relevant content in the rapidly changing fields of consumer payments, commercial payments and leadership.
Keynote Presentations
Women industry leaders share their knowledge and expertise.
Executive Panel Discussion
Prominent industry executives engage in conversation with symposium delegates.
Breakout Sessions
Concurrent sessions with industry experts explore the issues and challenges facing the payment industry today.
May 31, 2017
Awards Dinner
Jo Canning - CHAIR of Awards Committee
Senior Consultant
EMA Partners International
Leslie McNamara
Managing Director, Head of Business and Market Development
Citi Retail Services
Kristy Duncan
Founder & CEO
Women in Payments
June 1, 2017
Kristy Duncan
Founder & CEO
Women in Payments
Kari Browne
Senior Client Partner Global Sector Leader, FinTech & Transaction Processing Services
Korn Ferry
Cheryl Guerin
Executive Vice President, Global Credit Lead
US Mastercard
Polly LaBarre
Founding Member
Fast Company Magazine
Suzan Kereere
Head of Global Merchant Client Group
Visa Inc.
Sarah Billings
Managing Director
Head of Global Payment & Deposit Platforms
Bank of America Merrill Lynch
Sherri Haymond
EVP, Digital Partnerships
Carolyn Homberger
Group President, Global Sales
ACI Worldwide, Inc.
Cynthia King
Vice President & Treasurer
11:15am - 12:00pm
Consumer Payments - Salon II
Breakout Session #1
Impactful Payments: Chatbots, Data, Compliance and Smiles
RegTech's impact in the payment sector is undeniable and some of the greatest advancements have yet to be realized. Our panel will explore how these new technologies are enabling increased engagement and satisfaction, without risk to the business. Comprised of women leaders in RegTech, Customer Experience and Compliance, we will demonstrate how this evolution in payment technology can deliver the trifecta: streamlined regulatory compliant operations, customer engagement and very happy customers.
Susan Terry
Sr. Director Channel & Go to Market Strategy
Aliki Liadis-Hall
Director of Underwriting & Compliance
North American Bancard
Donna Peeples
Chief Customer Officer
Sherry Seetram
President & Founder
ePay Consulting Services
Business Payments - Plaza Ballroom C & D
Breakout Session #1
Will Blockchain Change the World?
Can blockchain technology really change the world? Truth is, the world is already changing. While blockchain alone will not tip the planet on its axis, it may very well accelerate change by helping leaders reimagine business models, processes and solutions. In her thought-provoking presentation, Pam Brodsack takes a closer look at the opportunities and challenges surrounding blockchain innovation in the financial services industry.
Pam Brodsack
Chief Technology Officer
CO-OP Financial Services
Leadership - Salon I
Breakout Session #1
Cliff Notes from the Field: Top 10 Lessons from 30 Career Years
What advice would you give your younger self? Knowledge is like sediment: training shakes it up! Join Gail Angel, Division Executive for FIS Corporate & Digital Solutions responsible for Enterprise Program Management, in a cliff notes discussion of the top ten career lessons she's learned during her career, ranging from communication skills and personal brand management, to developing your power base and your leadership style, to lifecycle career choices, and managing through change.
Gail Angel
Division Executive, Corporate & Digital Solutions
Lori Mark
VP Payment Services Operation
ACI Worldwide
Mary Kay Bowman
Head of Payments Partnerships & Operations
Jo Jagadish
Executive Director, Product Investments Strategy, Commercial Banking
J.P. Morgan Chase
Bianca Lopes
Senior Vice President, Business Development & Marketing
Kathy Oldenborg
Director for Payments Risk Policy
Office of the Comptroller of the Currency
2:00 - 2:45pm
Consumer Payments - Salon II
Breakout Session #2
Customer Service in a Digital Age
Today’s world of mobile payments and FinTech is challenging financial brands to re-imagine the meaning of customer service. Financial transactions are more autonomous and mobile-centric than ever, yet there is still an appetite for human interaction. This session will explore how consumer demand for a combination of traditional and digital communication as well as a unique customer experience is driving financial marketing towards new and innovative offerings in customer service.
Lily Harder
Vice President of Research
Business Payments - Plaza Ballroom C & D
Breakout Session #2
Efficiency, Accessibility and Speed: Accomplishing It All
Payments are evolving in so many ways. How do these changes fit together and how can organizations more easily support innovative payments? PSD2 in Europe and UK Open Banking have raised the potential to use APIs to make banking and payments data more accessible. APIs can also address payment “pain points,” and can be used to support a variety of faster payments. Learn what this means for organizations of all types in the US, and how the industry can move forward more efficiently.
Janet Estep
President & Chief Executive Officer
Sima Gandhi
Head of Business Development and Strategy
Leadership - Salon I
Breakout Session #2
Networking as a Team Sport
Networking doesn't have to be a solitary endeavor- move from binary 1:1 lunches and mentoring approaches to make networking a team sport- and reap multiple times the benefits! Learn how women executives at Bank of America Merrill Lynch use grass-roots approaches to create and manage "Power of 10" and "4 for Lunch" networks. Get practical tips on how these options can work in your organization.
Sarah Billings
Managing Director
Head of Global Payment & Deposit Platforms
Bank of America Merrill Lynch
Fiona Deroo
Managing Director
Bank of America Merrill Lynch
Maria Mandler
Managing Director
Bank of America Merrill Lynch
3:30 - 4:15pm
Consumer Payments - Salon II
Breakout Session #3
Changing of the Guard – What Can We Expect from the New Administration?
What are the potential impacts and outcomes and what do we all have to be prepared for? What can we all do to prevent things that could challenge our industry?
Tucker Foote
Senior Vice President & Head of Government Affairs
Business Payments - Plaza Ballroom C & D
Breakout Session #3
Why the Connected World Is Forcing Us to Rethink Identity and Authentication
In today's digital age, a person's identity is classified by a username and password. With Gartner research predicting 26b connected devices in the world (6.5 devices per person) by 2020, what impact is that going to have on the identity of global citizens? Bianca will go over the history and changing nature of identity and authentication, introduce biometrics and the common challenges associated with adoption of new technology. This topic is relevant to both Consumer and Business Payments.
Bianca Lopes
Senior Vice President, Business Development & Marketing
Leadership - Salon I
Breakout Session #3
“You’ll Know It When You See It”: Lessons and Learnings from Female Leadership
A moderated executive panel discussion, featuring previous Women in Payments® Award recipients alongside prominent female payments leaders. Examining the key attributes of successful leaders, Linda Kirkland will lead a lively and thought provoking conversation on leadership, offering insights on how executive search practitioners identify and assess senior talent, while the panel share their own experiences and thoughts on the challenges facing women in today’s evolving payments landscape.
Linda Kirkland
Executive Search Consultant
EMA Partners
Muna Hussaini
Senior Manager, Inclusion & Diversity
Hilani Kerr
Head of North America Large Corporate Transaction Services
Bank of America Merrill Lynch
Amy Parsons
Senior Vice President, Head of Global Commerce
Discover Financial Services
Serena Smith
SVP, Head of International Payments and CAO
FIS Global Retail Payments
Melissa Smith
President and CEO
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